Privacy Policy for Market360.io Effective Date: April 7, 2025 Market360.io ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.market360.io] and use our services, including our AI-powered social media management platform. Please read this policy carefully to understand our views and practices regarding your personal data. 1. Information We Collect We collect the following types of information: 1.1. Personal Information When you register or use our platform, we may collect: Name Email address Billing and payment information Company name Phone number Social media account details User preferences 1.2. Account & Usage Data We automatically collect certain information to improve our service: IP address Browser type and version Operating system Device type Pages visited and time spent Features used (e.g., AI generator, scheduler) 1.3. Social Media Data When connecting social media accounts, we collect and store data like: Post performance metrics Page insights Engagement (likes, comments, shares) Scheduling activity Access tokens (secured and encrypted) 1.4. AI Interaction Data If you use our AI tools, we may store: Prompts and inputs provided AI-generated content Token usage 2. How We Use Your Information We use your information to: Provide, maintain, and improve our platform Personalize your experience and recommendations Generate AI content and scheduling suggestions Process transactions and send billing communications Respond to support requests Conduct analytics and usage reporting Send service-related updates, offers, or promotional messages Comply with legal obligations 3. How We Share Your Information We do not sell your personal data. However, we may share your data with: Third-party service providers (e.g., payment processors, email services, analytics tools) Social media APIs (e.g., Facebook, Instagram, LinkedIn) to post content or retrieve metrics AI infrastructure providers (e.g., OpenAI) to generate content securely Regulatory authorities or legal processes, if required by law 4. Data Storage and Security We implement reasonable security measures, including encryption and secure servers, to protect your data. All data is stored in compliance with applicable data protection laws. Data is stored in secure cloud environments (e.g., AWS, Azure) We limit access to your data only to authorized personnel Passwords are hashed; sensitive data is encrypted 5. Your Rights Depending on your location, you may have the following rights: Access – Request a copy of your personal data Rectification – Correct inaccurate or incomplete data Erasure – Request deletion of your data (“right to be forgotten”) Data portability – Receive your data in a structured format Opt-out – From promotional emails or tracking To exercise any rights, email us at [email protected]. 6. Cookies and Tracking Technologies We use cookies and similar tools to: Understand usage patterns Enhance performance Remember login sessions Track analytics You can manage cookies through your browser settings. 7. International Data Transfers If you're located outside of our hosting region, your data may be transferred and processed in other countries. We ensure appropriate safeguards are in place (e.g., standard contractual clauses). 8. Data Retention We retain your data as long as your account is active or as necessary to provide services and comply with legal obligations. You may delete your account or request deletion at any time by contacting [email protected]. 9. Children's Privacy Market360.io is not intended for users under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us immediately. 10. Updates to This Policy We may update this Privacy Policy periodically. When we do, we’ll revise the “Effective Date” and notify users of significant changes via email or in-app notification. 11. Contact Us If you have any questions about this Privacy Policy or how your data is handled, please contact: Market360.io A Product of CastGlobe Corporation 212 King St W #600, Toronto, ON M5H 1K5 📧 Email: [email protected] 📞 Phone: +1 (647) 694-8882